Delivery & shipping

Where we deliver

We deliver nationwide across Pakistan through our courier partners. Major cities are typically reached in 1-3 working days; other locations usually take 3-5 working days.

Charges

Delivery is charged by destination and is shown before you confirm your order. Orders above the free-delivery threshold shown at checkout are delivered at no charge.

Cash on delivery

All orders are paid in cash when the parcel arrives. Please have the exact amount ready where possible. We verify your phone number by one-time code before confirming the order - this protects both of us from orders placed with wrong or false numbers.

Cold-chain items

Vaccines and other refrigerated products ship in insulated packaging with coolant, and only to destinations we can reach inside the safe transit window. If your address is outside that window for a particular product, the site will tell you before you order rather than after.

Order tracking

You will receive the courier's tracking number by email when your parcel is dispatched. You can also track an order with your order number and phone number, whether or not you have an account.

If nobody is available

The courier will normally attempt delivery up to three times. If they cannot reach you, the parcel is returned to us and the order is cancelled. Repeated refusal of cash-on-delivery orders may mean we ask for advance payment on future orders.